A recent article in the Wall Street Journal tells about how disenchanted employers are with their employees who have majored in business but can’t use their minds. That comes under the heading of “Duhhh.” As the article notes, The biggest complaint: The undergraduate degrees focus too much on the nuts and bolts of finance and accounting and don’t develop enough critical thinking and problem-solving skills through long essays, in-class debates and other hallmarks of liberal-arts courses. I have been saying this ad nauseam, as readers of these blogs and my book on education and published articles will attest. It has been known for years that those trained to do specific tasks are too close to the trees to see the forest. For example, students who major in business have historically scored low on the LSAT tests required by law schools, a fairly accurate indicator of weak analytical skills. As this article notes, such students lack communication skills as well. Employers have been saying for some time that they need employees who can make an oral presentation, read and write memos, and “think outside the box.” This complaint is not all that new.
The explanation is not hard to find. Increasingly in recent years local school boards, made up of small businessmen and businesswomen, farmers, and a cross-section of the local population have embraced the business model that stresses the bottom line and have been pushing vocational courses in the public schools. At the level of higher education, the business model has been adopted as well and administrators are increasingly trained in “academic administration,” with a smattering of liberal arts courses and the faculties themselves are for the most part trained in narrow disciplines while the liberal arts wallow in obscurity and enrollments dwindle. It is perfectly understandable that the business world would now discover that its employees cannot use their minds even though they can do a few things fairly well. But it is not only business that has suffered from the increased emphasis on vocational training.
Society, especially a democratic society, needs people who can think, who can make the intelligent choices and work through the mud that surrounds them. But while companies, especially large corporations, may complain about the inability of their employees to think critically, they assuredly do not want people who are likely to stir up the mud. And you can’t have it both ways. So they have not been willing to endorse a meaningful course of study in the liberal arts for future employees and have been only too willing to push for more business courses and increasing emphasis on “career” paths through the minefield of both lower and higher education. So the result is a plethora of well-trained but uneducated employees who have a narrow focus and cannot see the wider canvas.
Employers will continue to complain that they need employees with communication skills who can write an intelligible memo and make persuasive oral presentations, solve problems and think critically. But, liberal arts courses are expensive and don’t appeal to the masses of poorly trained students coming out of the high schools who want a piece of paper that will make them marketable in the short term. Furthermore, employers will continue to choose those graduates with business and marketing majors because they don’t need expensive training, and they won’t be likely to think too much about what they are doing. Eventually the companies will figure out that they can’t have it both ways and they will have to choose between employees who can think for themselves or employees who will do what they are told. It’s not hard to guess which choice they will make.
Note the irony: the education establishment has increasingly embraced the business model and even introduced a plethora of business courses into high school and college curricula (with the encouragement of business itself) and now those in business are complaining that the people working for them can’t use their minds. It’s called being “hoist by your own petard.”